How does one report an bug to acer regarding their bios?

gulafaran

ive tried various ways through contacting their immaculate tech support and hit dead zero. the last guy after plentyful back and forward emails simply responded with a part number for optical disc drives which is rather laughable. i did provide almost wikipedia worthy descriptions on what and how to both reproduce and the reasoning behind it.

the issue itself is this https://www.amd.com/en/support/kb/faq/pa-410 and the laptop itself is https://www.acer.com/gb-en/support?search=NH.QBCED.00B;NH.QBCED.00B;AN515-45&filter=global_download i tried asking if the current bios 1.10 is based on agesa 1207 or newer with the tech support merely doing the routine "what windows version, have you tried reinstalling etc." and if one goes by the date the bios is released and the amd "faq" release date its most likely not.

now with enough ranting. this issue is real and is reproduceable on both linux, windows 10 and windows 11(tested with TPM bypass). so the question remains who or where do i even get hold of someone capable of even sending this to the right people or place, lol.

personally i can live fine with just disabling tpm in bios and live on, but this is going to affect more users then just me. even if i dont care about acers reputation atleast i can try my best to help other people sitting in the same situation with a laptop having a broken tpm situation.

JackE

>>>personally i can live fine with just disabling tpm in bios and live on,>>>

A 3rd party usually but not always produces the firmware to spec. Any bugs are usually but not always found & corrected internally and eventually show up on the downloads site. Most users will just get an almost "Thanks for letting us know. But we can handle it" response So my advice, don't beat your head against the wall trying to find the "right folks".

The TPM chip requirement in particular still seems to be mainly an unsettled Microsoft issue, esp with its Win11 hype. The hype has upset a lot of folks with fairly new machines that don't YET qualify for Win11 who feel they just gotta have Win11 and its wonderful new features---whatever they are or mean ---or their world will end.

So, like you, I personally can live fine without Win11 --- or Win 10 --- or even Win8x. After Microsoft blew its foot off and dropped support for its last halfway decent Windows version a few years ago, I broke status quo and switched to another operating system that can be set up with virtually the same look, feel, & function of Microsoft's last halfway decent Windows version, only faster. 🙂.

JackE

>>>personally i can live fine with just disabling tpm in bios and live on,>>>

A 3rd party usually but not always produces the firmware to spec. Any bugs are usually but not always found & corrected internally and eventually show up on the downloads site. Most users will just get an almost "Thanks for letting us know. But we can handle it" response So my advice, don't beat your head against the wall trying to find the "right folks".

The TPM chip requirement in particular still seems to be mainly an unsettled Microsoft issue, esp with its Win11 hype. The hype has upset a lot of folks with fairly new machines that don't YET qualify for Win11 who feel they just gotta have Win11 and its wonderful new features---whatever they are or mean ---or their world will end.

So, like you, I personally can live fine without Win11 --- or Win 10 --- or even Win8x. After Microsoft blew its foot off and dropped support for its last halfway decent Windows version a few years ago, I broke status quo and switched to another operating system that can be set up with virtually the same look, feel, & function of Microsoft's last halfway decent Windows version, only faster. 🙂.

anawilliam850

It sounds like you have been experiencing an issue with the Trusted Platform Module (TPM) on your Acer laptop and have been trying to troubleshoot the issue with the Acer technical support team. From your description, it appears that the issue may be related to the AMD agesa firmware version on your laptop, which may not be the latest version.

Given the complexity of the issue and the fact that it appears to be related to the firmware of both the AMD processor and the Acer BIOS, it may be best to contact the Acer technical support team again and provide them with the specific details of the issue and the steps you have taken to troubleshoot it. Additionally, you can also provide them with the link to the AMD KB article that you provided in your question, which may help them understand the issue better.

It's important to note that it may be difficult to find someone who can help you with this issue, but you can try to escalate the issue to the next level of support within Acer or try to contact AMD support team as well.