Having This Strange Shadows Issue On My Acer Predator Helios 300 Laptop

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nitishk
nitishk Member Posts: 2 New User

Hi,

I have an Acer predator helios 300 laptop with an intel i7-10870h processor. I am facing a strange shadow display issue while using the laptop. I have updated Windows, Bios, and all the drivers, but still facing the issue. Have attached the image. Please help me in fixing this issue.


Answers

  • JackE
    JackE ACE Posts: 44,575 Trailblazer
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    Download this grayscale jpg file. Open it open in full screen mode. Please post a phone photo of result if possible.



    Jack E/NJ

  • nitishk
    nitishk Member Posts: 2 New User
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    Issue fixed. Was a hardware display issue that got removed after replacing the display.

  • William_mk2
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    @nitishk


    We are glad to hear that the problem is fixed.


    Next time if you face any display related issue.


    Please tap f2 while turning on the computer. It will go to bios. Please stay on the bios and check the display.


    If you face the same issue on bios it is a hardware related issue.


    If the display is working good in bios then it is a software related issue

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,575 Trailblazer
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    Thanks for reporting back on the fix.🙂

    Jack E/NJ