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Acer Swift SF514-56T Keyboard Backlight is not working.

Member Posts: 5

Tinkerer

edited May 2023 in Swift and Spin Series

Hi all,


I recently bough the Acer Swift 5 laptop and it was working fine. But today when I started working, I noticed that the keyboard backlight is not working. I tried restarting it multiple times but it didn't help. According to the image on the function keys, F11 should change the brightness but it has no effect at all. However, if I press F12 then the backlight flickers. I could not find any help on the internet and if this community can resolve this issue I will be really grateful.

 [Edited the thread to add issue detail and model number]

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Best Answer

  • ACE Posts: 98,343 Trailblazer
    Answer ✓

    Have you tried resetting the battery?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • ACE Posts: 28,726 Trailblazer

    Hi,

    Could you please post the full model name of the laptop, like SFxxx-xx

  • Member Posts: 5

    Tinkerer

    Acer Swift SF514-56T

  • ACE Posts: 28,726 Trailblazer

    Hi,

    Did you press Fn+F11 buttons together to change brightness? If not, give it a try.

  • ACE Posts: 98,343 Trailblazer
    Answer ✓

    Have you tried resetting the battery?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 5

    Tinkerer

    Yes, I tried but it didn't work

  • ACE Posts: 28,726 Trailblazer

    Try the method suggested by @egydiocoelho, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 20 Minutes, reconnect AC adapter and try starting the laptop.

    (3) Notebooks - How to Reset an Internal Battery - YouTube

  • Member Posts: 5

    Tinkerer

  • Member Posts: 5

    Tinkerer

    As a side note, what could be the reason for such a glitch? I guess it comes in my laptop after the window's regular update.

  • The problem was solved? Perhaps this occurred through a firmware update.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Member Posts: 15 Troubleshooter

    I was looking to buy the 2022 Swift 5 model. The Acer site does not tell me the model of SSD. I wanted to find out what SSd it uses
    specifically the model. Can you check task manager or hardware info on
    Windows to see the model of SSD it is? That would be greatly appreciated
    before I buy it. I think you just clicked the performance tab in task
    manager then click disk and it should show the model number in the top right. Because the specific model makes a big difference in the performance of it, low range ssd or high

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