Hello
I bought this laptop last month and from the start it's had multiple, but intermittent problems. I'm not sure if any of these have a common cause.
(1) No sound, either from speakers or microphone, in audio test at start of Zoom meeting. Sound is either absent or so faint it's at the limit of audibility. Sometimes the sound then works during the meeting itself. Problem is intermittent with both the laptop's own microphone/speakers and a headset. On one occasion, there was a second or so of crackling sound before the sound cut out. Could this crackling indicate a hardware problem? Updating drivers and running troubleshooter generally shows no problems, though on on occasion the troubleshooter couldn't detect any sound from the microphone. I regularly use Zoom on several other devices and have no problems on them. I've reinstalled Zoom on this machine.
(2)On one occasion only, the camera cut out during a Zoom call. An error message popped up extremely briefly, saying something like "camera disconnected" or "Camera not detected" - it was so brief I couldn't take it in properly. Has never happened on any other device.
(3) Sound occasionally very low, e.g. on YouTube. Seems intermittent, perhaps mostly affecting older recordings. i see other people have reported this problem but mine seems more intermittent.
(4) Mouse occasionally unresponsive - will not move cursor
(5) problems with gmail and Google Drive, which do not occur on any other device. Instead of loading my account, sometimes loads a log-in page. I suspect this is unrelated to any of the above, and wonder if it's related to the Norton antivirus software which came pre-installed on this laptop.
Any advice appreciated on how to work out if any of these issues are related. I'm wondering if there could be a single hardware issue behind at least some of them, and if therefore if I should return the laptop and ask for another of the same model.
Things that are working fine: Windows, MS apps, Adobe, Chrome and Edge all load and respond quickly and reliably.
thanks
James
