Acer Swift 3 Qualcomm Atheros QCA61x4A How do I get my internet up and working on my laptop again?

Rosedigs024
Rosedigs024 Member Posts: 1 New User
edited January 2023 in Swift and Spin Series

I have an Acer Swift 3 model #N18H2, my internet keeps going out completely to where there’s no wifi networks available, & the troubleshooter says the Qualcomm Atheros QCA61x4A Wireless Network Adapter is experiencing driver- or hardware-related problems. I’ve tried updating the driver, which can help temporarily, but if I move the laptop it will sometimes click and then the internet is gone again. When I tried to disable the network adapter and then enable it, it would completely disappear.

[Edited the thread to add model name to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,719 Trailblazer
    https://community.acer.com/en/discussion/677045/qualcomm-atheros-qca61x4a-how-do-i-get-my-internet-up-and-working-on-my-laptop-again

    Try to roll back the Wi-Fi and Bluetooth drivers in Device Manager, if that doesn't work then uninstall the Wi-Fi/BT drivers completely in Device Manager and also the BT driver in Control Panel >Uninstall a program and reinstall both drivers from the Acer Drivers & Manuals drivers that your laptop has, as that should work.

    If your laptop is under warranty, then get Acer to repair this problem for you and don't do anything. If your laptop is not under warrant, and all the above doesn't work then your card is damaged and has problems (which is very unusual, as these cards are very reliable) but if its problematic then it would be wise to replace it, also look at your modem and see if you don't have any problems there with other devices?

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