Predator Helios 300 Laptop not using headset microphone (PH 315-52)

mrpablocesar
mrpablocesar Member Posts: 4 New User

I got a new headset yesterday and i have been trying to use the microphone but it still uses the integrated one. It sounds exactly the same as when the headset is plugged in, sound does come out of the headphone and i have used the mic on other devices so the headset is fine. I read that i had to access de Realtek HD Audio Manager in the Control Panel, but it's not there. Any ideas of what can be done?


Best Answer

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Answer ✓

    You have to reinstall your acer realtek audio driver. If there is an installer exe (i.e. setup.exe), run it. If there is a cmd command line, then you have to run it with admin privileges.

    If you see the the following items after the reinstallation, then it is successful. Then run microsoft store, it will redownload the realtek audio console app for you.


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