XB273U Burning screen issue happening it's not fixed burning images

eliywy

Purchased the monitor about 1 year ago, the problem first occurred about 3 months ago, looks just like LED phone screen burns, but it's not fixed burning images, it's different everytime depends on what's showing on my screen. Tried different pc and cables, so it's got to be the monitor itself. It's the first time I had problems with my IPS monitors, wonder if I have to send it back for this issue.

thank you guys

[Edited the thread to add issue detail]

William_mk2

@eliywy

It looks like a hardware issue.

Let us do the basic steps to isolate the issue. Let us check step by step.

It might be a cable related issue..  Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  

If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  

On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check or Try to use an alternative monitor on this computer and check.

If it is still not working..

If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.