chrombook 11 Won’t charge or turn on

Lorraine132pink

Hi, I have a chrombook 11, I only used it for around 1 week then put it on the box, that was maybe 2 years ago, I then started using it a few days ago and it was working perfectly then all of a sudden it went off and won’t charge or come back on. SSID 852015*****. Thank you for any help.

[Edited comment to delete sensitive information and add model name to the title]

Jack22

@Lorraine132pink

Do not connect the charger. Make sure the power light is off. Than try the below step

Lorraine132pink

Thank you, unfortunately it didn’t work.

padgett

I had a chromebook do that: turn on and nothing. Used a magnetised screwdriver to remove the back. tightened all connections, replaced back, & started working.

billsey

Two years without a charge might have left the battery too low to charge. Try plugging it in and leaving it overnight, then try again. Do you at least get the 'charging' status light?

Lorraine132pink

billsey

Dec 31, 2022

Two years without a charge might have left the battery too low to charge. Try plugging it in and leaving it overnight, then try again. Do you at least get the 'charging' status light?

It was charging fine a few days ago, I don’t get any lights now.

William_mk2

@Lorraine132pink

Hold the power button of chromebook for a min

chromebook will turn off

Unplug the charger cable.

Hold the power button for a min

Turn on the Chromebook.

If it is still not working..

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )