My Xb252Q flashes lights when in sleep mode, as well the modes screen pops up randomly cant take off

MACHOMERCURY

ive had this monitor for a while now i have 3 no other one does this. on the back of the monitor the button that allows you to move doesnt moce anything on the monitor it wont click in or register with the monitor its clicking in. whenever the modes screen pops up it cycles through display mode and the rest of the acer screen and wont go away. it randomly pops up even when i dont touch anything on the back of the monitor.

William_mk2

@MACHOMERCURY

It looks like a hardware issue. It might be a button related issue.

Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  

This is just a general troubleshooting steps.

Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  

If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  

If it is still not working it might be a hardware issue.

If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

William_mk2

@MACHOMERCURY

It looks like a hardware issue. It might be a button related issue.

Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  

This is just a general troubleshooting steps.

Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  

If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  

If it is still not working it might be a hardware issue.

If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.