Hello where can I report a bug?
I have a conceptd 7 ezel and just found an issue I've encountered before related to bluetooth...
Intel driver manager was flagging me to install the latest bluetooth and wifi drivers today and I did. Installing them broke bluetooth. This has happened in the past and although it sounds like an intel problem I think I've tracked it down to be a hardware/bios problem on this model laptop.
Bluetooth goes missing - to the degree that it no longer shows up in the windows device manager. Also the system says it dosent have bluetooth hardware and you get a mystery device un the usb section (of device manager) that has an error. No level of deleting the USB device or bluetooth devices, rolling back drivers or forcing updates will bring bluetooth back... system restores prior to the intell driver wont bring bluetooth back.... nothing.
I spent the last 5 hours banging my head against a wall trying to get my bluetooth back. I performed 4 sucessive system restores going further and further back in time with no luck at all. It just didnt make any sense. Finally I decided to take a look in the BIOS.... so I booted up hit F2, entered the bios and had a look around. I didnt see anything very interesting in there WIFI and bluetooth were tied together and were on. BUT I did decide to "save and exit" wich forced the bios to write settings. I didnt change anything, just did a SAVE and exit.
Then I booted up my computer and like magic bluetooth was working again.
After many hours of pulling my hair out - the simple act of forcing the BIOS to refresh looks like the real answer. So it makes me wonder why?
I know I was doing a driver update on bluetooth, but how/why would that have any effect at the BIOS level?
Its probably beyond what I know about computers, but to me it makes me think theres a BUG and this device is due for a BIOS update to adress it.
I mentioned this has happened before- and it has - but I never had it isolated like this. I had gone down the same path and somewhere in changing accounts (so I had administrator access to do the restore) the ACER update utility told me there was a BIOS update that I didnt have - so I applied it and bluetooth came back. (but I also did a system restore right after, I broke the rules and changed too many things at once so I didnt now what fixed the problem).
My lptop is on the latest BIOS update - this was the latest bluetooth driver from intel (Version: 22.190.0.2)
[Edited the thread to add issue detail]
