Aspire C-27 1655 keyboard and mouse not working

Pierre_L
Pierre_L Member Posts: 2 New User

Bought a new aspire C27 1655 that came with wireless mouse and keyboard. However, none of the devices connects to the computer. I had to buy an extra wired keyboard and mouse in order to get started and configure Windows etc.

nb! There was no ”dongle” in the package.

tried to change batteries (did not work).

pairing bluetooth device does not work either since the PC cannot detect the mouse/keyboard. I am running on Windows 11.

Any suggestions?

thanks.

Best Answer

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Answer ✓

    The dongle is usually inside the mouse. You also usually have to install batteries in both.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @Pierre_L


    Kindly go through the details captured from service manual designed for your computer.


    Picture 1




    Kindly go through the details from the link given below


    https://www.acer.com/au-en/desktops-and-all-in-ones/aspire-all-in-ones/aspire-c27/pdp/DQ.BGFSA.003

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @Pierre_L


    Can you please unplug any external usb devices connected to usb ports. The keyboard and mouse might start to work properly.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044

    @Pierre_L


    Try these basic steps as you are using a Acer PC. 


    Turn off the computer.

    Unplug all the devices and cables including power cable. 

    Press and hold the power button for 45 seconds. 

    Connect all the cables back.  Please connect the power cable as the last one.  



    Turn on the computer

    Tap del 

    Go to bios

    press f9 - Load defaults - press yes

    press f10 - save the changes - press yes


    Computer should load the windows .. 


    Now please check the keyboard and mouse . It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Answer ✓

    The dongle is usually inside the mouse. You also usually have to install batteries in both.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Pierre_L
    Pierre_L Member Posts: 2 New User

    @billsey

    thanks. Found the dongle next to the battery under the mouse lid. The installation guide that came with the computer did not mention this (looks more like ”plug-and-play”). I normally use Mac computers, and wireless components usually connects without any manual installation steps, so I was a bit confused here. Anyway, problem solved.