My A315-53G-instantly had shut down and opens only if I press the other button after power button

dec18

Hello. I have A315-53G laptop and it instantly shut down and if I want to open this I have to frequently press (every second) other keys along with power button to keep the laptop open. It is probably a short-circuit problem but how can I solve this? Do I have to get the mainboard off the laptop to reach to power button or keyboard cable? I have electronic experience but I don't want to get the mainboard out of laptop.

 [Edited the thread to add model name to the title]

JackE

Try tightening the screws on the bottom of the laptop so that the mainboard's safety interlock switch is fully depressed and kept in the "on" position. Sometimes it is necessary to tape a spacer to the bottom cover so it presses harder against the switch located near the sodimm RAM socket.

JackE

>>>I have to frequently press (every second) other keys along with power button to keep the laptop open.>>>>>>Is this something like push-button?>>>

Yes, it's a springloaded push button that is ON when fully depressed. If the bottom cover is loose, misaligned or warped, it may turn OFF.

Sometimes pushing certain sections of the keyboard, touch-pad and palm-rest, will depress the push button just enough to turn it back ON again almost exactly as you described in your first post about pressing other keys..

JackE

Try tightening the screws on the bottom of the laptop so that the mainboard's safety interlock switch is fully depressed and kept in the "on" position. Sometimes it is necessary to tape a spacer to the bottom cover so it presses harder against the switch located near the sodimm RAM socket.

William_mk2

@dec18

It looks like a hardware issue.

I understand you say "I have to frequently press (every second) other keys along with power button to keep the laptop open"

You also say "My laptop instantly had shut down and opens only if I press the other button after power button""

Please provide more details about other keys and other button. Which button you pressing after power button.

I am really sorry for the inconvenience..  Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

 

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

 

It should work fine.. 

If it is still not working..

If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

JackE

Try tightening the screws on the bottom of the laptop so that the mainboard's safety interlock switch is fully depressed and kept in the "on" position. Sometimes it is necessary to tape a spacer to the bottom cover so it presses harder against the switch located near the sodimm RAM socket.

dec18

@JackE thanks for response. Is this something like push-button? Can I boot up my computer by pressing(pressing both switch and power button)?

JackE

>>>I have to frequently press (every second) other keys along with power button to keep the laptop open.>>>>>>Is this something like push-button?>>>

Yes, it's a springloaded push button that is ON when fully depressed. If the bottom cover is loose, misaligned or warped, it may turn OFF.

Sometimes pushing certain sections of the keyboard, touch-pad and palm-rest, will depress the push button just enough to turn it back ON again almost exactly as you described in your first post about pressing other keys..

dec18

Thanks @JackE it works!

JackE

>>>What should I do? Should I push folded paper under SWG1?>>>

Tape the folded paper or other spacer into the inside of the back cover directly over the SWG1 button. So when the back cover is back on, the back cover presses harder against the button to keep it in the ON position

.

JackE

>>>Thanks it have been working well for a three or four days. But is there anyway to bypass it to disable this function?>>>

Sorry no. It cannot be disabled with software. Because it is a physical switch hardware that is soldered to the mainboard. It's function is similar to a circuit breaker that prevents mainboard damage if the back cover is loose, mis-alligned or removed.