Acer Aspire 5 N19C3 Cannot Get Past Logo/Boot Screen, Help

ThePoetisMad
ThePoetisMad Member Posts: 3 New User
edited December 2022 in Aspire Laptops

I’m using an Acer Aspire 5: Model No. N19C3, running windows 11.

I was running my laptop unplugged, but had my iPhone connected to transfer some photos.

The screen froze. So, I powered down the device using the power switch. When I turned it back on it stalled on the green Acer logo screen. The spinning animation will not appear.

I’ve tried resetting the battery using the pin hole on the back. And tried restarting the machine rapidly.

[Edited the thread to add issue detail]

Answers

  • @ThePoetisMad


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @ThePoetisMad


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • ThePoetisMad
    ThePoetisMad Member Posts: 3 New User

    None of these suggestions have worked.

    resetting the battery was the first thing I tried (exactly as I said).

    tapping f2 didn’t help. Nor did windows+X.


    I also tried a few different outlets. Nothing.

  • ThePoetisMad
    ThePoetisMad Member Posts: 3 New User
  • Puraw
    Puraw ACE, Member Posts: 13,206 Trailblazer

    @ThePoetisMad

    Shutting system down with the power button may have corrupted the boot sector on your HDD/SSD. Have you tried yet to boot with your Recovery USB drive? Follow the instructions on this forum how to restore/repair your system with the Recovery USB drive, if you don't have a Recovery USB drive, borrow one from a friend that has W11 OS never mind the build. If your Firmware/Bios does not detect the USB Recovery drive you have to turn in your laptop to Acer Service for a complete reinstallation of OEM W11 and all the Acer drivers (free or small fee): Before you do that remove your HDD/SSD and mount/connect your drive to an external case/cable to download you personal files to another PC, then reformat that drive and reinstall it in your laptop to be serviced (for your security/privacy).