Touchscreen stopped working, can anyone help? Model SP314-21

Gsgoalies

Touchscreen stopped working, can anyone help? Model SP314-21

William_mk2

@Gsgoalies

I am really sorry for the inconvenience. Let us do the basic steps first.

Try fn + f6 or f6 alone or fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

Please look at the key f6 and f7 key on keyboard .  You can see the hand symbol with fingers .  That denotes the touchpad function key.  On some models it will be on f6 and some models it will be on f7.  So we need to use the right key depending upon the laptop model .  If fn + f7 is not working then we have to use f7 alone to make it to work.   

On some old laptop models there will be a separate button right next to touch pad area which is below the space bar. It is used to turn on and off the touch pad. On some old models it will be right next to power button.  On all new models, f7 key is used to enable and disable the touch pad. 

If you would like to disable and enable the touchpad, please press and hold fn key on the keyboard and then press f6 or f7 once.  If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.   It is used to enable or disable the touchpad..   

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

It should work fine.

William_mk2

@Gsgoalies

If it is still not working..

Try windows + x

go to device manager

Go to Human Interface devices

l2c hid device - if you are able to see the yellow triange

Right click on l2c hid device - Uninstall - Restart the computer.

It should work fine

If it is still not working..

Try windows + x

go to device manager

Go to Human Interface devices

l2c hid device - if you are able to see the yellow triange

Right click on l2c hid device - click on update driver - chose the first option - Search automatically - It should install the driver

Otherwise it will say best drivers are already installed

Sometimes a simple system restore will fix the issue.. 

Try windows x

click on power shell admin or command prompt admin 

type rstrui

chose an earlier date on which your computer was working fine  

click on next, finish, yes

It will restore your computer to an earlier date 

if you get an message - system restore not completed - click on close 

It will show you all the icons..

Try and check whether it is working now ..

William_mk2

@Gsgoalies

First of all, we need to determine whether it is a hardware or software issue.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working.. 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

Even after reinstalling the windows if you are facing the same issue then it is a hardware issue. You might have to contact a local tech. He will check whether the touch pad devices or cables are gone bad or connected properly.