Gateway laptop GWTN156-12GR stuck on opening Gateway screen

jakkwb
jakkwb Member Posts: 2 New User

Title says it all. No keys I have tried do anything, but the caps lock key still lights and unlights the led for it.

Answers

  • jakkwb
    jakkwb Member Posts: 2 New User
    edited October 2023

    BTW, Serial #2GWTN1561XXX entered completely correct, but get this message "The entered Serial Number or SNID is invalid"

    [Edited the thread to hide sensitive information]

  • billsey
    billsey ACE Posts: 33,401 Trailblazer
    edited December 2022

    That is because your system is only supported through the vendor you purchased it from, not by Acer itself. You have to go to their website and register it there. They negotiated a lower price for you by providing support directly rather than having Acer do it, and those models have been customized to their specs, so we don't have access to detailed information on them. IIRC that's a Walmart exclusive?

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