Problems with my Dedicate GPU on Acer Aspire 5 51G-59ST Can you assist me?

CiprianC

Hi guys,

Im having some problems on my Dedicated GPU wich are constant glitching and artifacting on games. I tried some FurMark testing but on it don't apears that fails. I'd maked a full clean on the processor and GPU(thermal paste and thermalpads changed 2 or 3 days ago) and also i maked a zero restore of Windows. I tried to uninstall and reinstall the drivers GPU too and it keep it on.

DxDiag.txt

FurMark_0001.txt

Can you assist me a bit for see and analyze the possible problem of my laptop?

The specs are the nexts one:

Processor: i5 8250U 1.8 GHZ to 3.2GHZ

RAM: 8 GB DDR4

Graphics: MX130 2GB GDDR5 and UHD 620(on processor)

Storage: M2 500GB Kingston(for system and base programs) and SSD 1TB Kingston

Native Resolution of the screen: 1366x768

Sorry if my english is bad but i dont speak it to well :(

I also add some text docs and a short video from CSGO where you can see the fault i having, and yes, it's in all the games i play.

https://youtu.be/3VIPkchE6zM

[Edited the thread to add issue detail]

JackE

Download, unzip and try to install this Acer OEM driver. https://global-download.acer.com/GDFiles/Driver/VGA/VGA_NVIDIA_388.73_W10x64_A.zip?acerid=636559026714435402&Step1=&Step2=&Step3=ASPIRE%20A515-51G&OS=ALL&LC=en&BC=ACER&SC=PA_6

CiprianC

https://community.acer.com/en/discussion/comment/1169965#Comment_1169965

Not work second time i try it, the artifacts persist on screen when i use the dedicaded mx130 graphics

JackE

Shut down Windows normally. Wait a minute or so. Then turn on machine and IMMEDIATELY press and hold the ALT key while tapping the F10 key. Does a recovery menu appear?

CiprianC

https://community.acer.com/en/discussion/comment/1171211#Comment_1171211

Yes i know that menu, what you need i do in that one? a complete restore system? I already done it twice and it steel not solving the problem

coltonlindan

There could be several reasons for the issues you are experiencing with your dedicated GPU. Here are a few things you can try to troubleshoot the problem:

1. Check for any updates for your GPU drivers and install them if available. Outdated drivers can cause issues with hardware performance.
2. Check your GPU temperature to ensure it is not overheating. If the temperature gets too high, it can cause issues such as glitching and artifacting.
3. Check for any loose connections in your laptop, particularly around the GPU. Make sure all connectors are secure and tightened.
4. Run a memory test to check for any issues with your RAM.
5. Check for any problems with your power supply. An insufficient power supply can cause issues with your GPU performance.

If none of these steps resolve the issue, it is possible that there is a problem with your GPU itself. In this case, you may need to contact the manufacturer for further assistance or consider replacing the GPU.

JackE

>>>Yes i know that menu, what you need i do in that one? a complete restore system? I already done it twice and it steel not solving the problem>>>

1. Was wifi disabled when you reset?
2. Was System Protection enabled in Control Panel restore point app?
3. Does Device Manager show any red or yellow warnings when you first open it?