No output sound on my chromebook laptop any suggestions?

Options
Akinna
Akinna Member Posts: 2 New User
edited December 2022 in Chromebooks

Hi,

Hope someone can help with this. Just bought a brand new Acer Chromebook. First the sound was working, till It suddenly wasnt. I only get sound through my headphones, not the internal speakers.. any suggestions?

[Edited the thread to add the issue detail]

Answers

  • William_mk2
    Options

    @Akinna


    Kindly go through the details from the links given below


    Click on the time on the lower right corner

    go to settings

    You can see the sound or volume icon

    There will be a little arrow at the right edge of the volume slider. click it. Change the output to speaker instead of headset.


    https://support.google.com/chromebook/thread/649420/how-do-i-fix-this-problem-when-i-plug-my-earbuds-in-the-audio-plays-from-the-speakers-help?hl=en




    If it is still not working..


    Try to do a chrome reset on your chromebook  

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Close the chrome and open it It should work fine.. 


    If it is still not working.. 


    We need to do a power wash on your chrome book.  

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue.. 

    Please understand it will clear the local and user settings.. 

    Please complete the final setup.. 

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Akinna
    Akinna Member Posts: 2 New User
    Options

    Thanks for the tips!

    But none of them worked unfortunately😮‍💨

    Its the weirdest thing..

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
    Options

    Likely your best bet at this point is to contact Acer support and see what they say.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.