Thunderbolt 4 charging problems ACER PH317-55-77B5 my laptop doesn't charge.

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xZare
xZare Member Posts: 3 New User
edited December 2022 in Predator Laptops

Hi,

I have ACER PH317-55-77B5 with Thunderbolt 4 and bought Razer Core X - Thunderbolt 3 eGPU. Razer says that the Rezer Core X will charge my laptop through the Thunderbolt 4, but my laptop doesn't charge, I still need to use the laptop charger.

Any help?

Thanks.

[Edited the thread to add the issue detail]

Answers

  • Commodore_1995#
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    Hi! Is TBT DETECTION GAIN enabled in the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • xZare
    xZare Member Posts: 3 New User
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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,771 Pathfinder
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    @xZare this model doesn't support charging through the Type-C port, unfortunately.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • xZare
    xZare Member Posts: 3 New User
    edited December 2022
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    @AnhEZ28 Thanks for the answer, bummer, can I somehow upgrade it or do something?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,771 Pathfinder
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    @xZare not possible, the PD charger cannot support 230W like the original laptop charger because of the limitation it has.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!