Acer Aspire E15 Touchpad Not Working. Changed the touchpad settings in BIOS but no go

ComputerGal44

I have an Acer Aspire E15, serial number NXGRYAA001XXXXX. My touchpad scroll stopped working. I went into bios and made sure the touchpad was set to advance. I downloaded IO driver. I didn't see a touchpad driver listed under drivers. I am not sure what else to do.

[Edited the content to hide sensitive information and to add issue detail]

William_mk2

@ComputerGal44

On the Acer drivers page, chose the right operating system on the drop down menu. Try to check for the i/o driver and touchpad driver.

If you are not able to find the touch pad driver..

Please try installing the chipset driver and check . Before installing it try to install the i/o drivers first.

Touch pad key explanation.

Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

 If fn + f6 is not working then we have to use f6 alone to make it to work.     

On some laptop models there will be a separate button right  next to touch pad area which is beow the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

JackE

Search Windows start menu 'touchpad'. Click touschpad settings near top of menu. Are scrolling features turned on?

albertfitussi

hello

on my Acer Swift SF514-54T-741T the function key F7 allows to turn on or off the touchpad…

easy !

enjoy

William_mk2

@ComputerGal44

On the Acer drivers page, chose the right operating system on the drop down menu. Try to check for the i/o driver and touchpad driver.

If you are not able to find the touch pad driver..

Please try installing the chipset driver and check . Before installing it try to install the i/o drivers first.

Touch pad key explanation.

Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

 If fn + f6 is not working then we have to use f6 alone to make it to work.     

On some laptop models there will be a separate button right  next to touch pad area which is beow the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

ComputerGal44

@William_mk2 I fixed it. I booted into the bios again. I noticed the touchpad setting was set to advance. I changed it to basic and it worked.

William_mk2

@ComputerGal44

Sometimes doing bios defaults will also work. Try f2 while turning on the computer. It will go to bios. Press f9 once. It will load the defaults. Press f10 to save the changes.

I am really glad your problem is fixed.

Commodore_1995#

https://community.acer.com/en/discussion/comment/1184362#Comment_1184362

But you will lose the gestures!

ComputerGal44

@William_mk2 Thanks. Yea, I did that prior. It is working.

William_mk2

@ComputerGal44

In future if you get any issue with touch pad please try fn + f6, f6 alone or fn + f7 , f7 alone on keyboard. It is used to enable or disable the touchpad. Try to install the i/o drivers first and then install touch pad drivers. If the touch pad drivers are not available please install the chip set drivers. It will do the trick.