Screen and Keyboard will not turn on in Nitro 5 (AN1515-54-515W)

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louissjones
louissjones Member Posts: 1 New User
edited November 2022 in Nitro Gaming

So, I've made a big mistake, was playing a game on my Nitro 5 (AN1515-54-515W), battery was running low, went to plug it in, got the wrong socket, applied a bit of pressure and had a black screen and keyboard within a second. Had a look and it looks as it I've bent the USB plugs back onto the metal.

So I tried turning the laptop back on with no luck. Tried pressing power button for 1 minute and leaving the laptop for 30 minutes, no luck.

Tried disconnecting the battery and just using the plug supply, no luck.

I have also tried disconnecting the USB connection to what I assume is the motherboard (I'm not that tech savvy), had no luck with that either so have reconnected everything.

So what do I have to work with? When I plug the power supply in, the orange light next to the charger port lights up. When i press the power button, the light turns off. If I hold the power button, the blue light next to the orange flickers once then both lights turn off.

That is literally all the information I have on it, just looking for any help that anyone can give on this matter because I'm totally stumped now.


Thanks in advance :)

 [Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 44,481 Trailblazer
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    Sorry, hard to tell without pictures of what port and damage thereto when you tried to plug the charger into it. But it sounds like a short circuit. If it's no longer under warranty, I'd take it to a local laptop repair shop for an evaluation and repair estimate if it was mine.

    Jack E/NJ

  • William_mk2
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    @louissjones


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

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  • William_mk2
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    @louissjones


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    If it is still not working ....


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,481 Trailblazer
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    Sorry, hard to tell without pictures of what port and damage thereto when you tried to plug the charger into it. But it sounds like a short circuit. If it's no longer under warranty, I'd take it to a local laptop repair shop for an evaluation and repair estimate if it was mine.

    Jack E/NJ