nitro 5 AN515-45 laptop with 100% fully charge went off when i unplug the power cable

An_DAn_D Member Posts: 5

Tinkerer

edited November 2022 in Nitro and Aspire Gaming

my new nitro 5 laptop with 100% fully charge went off when i unplug the power cable


System Manufacturer: Acer

System Model: Nitro AN515-45

 BIOS: V1.08 (type: UEFI)

Processor: AMD Ryzen 5 5600H with Radeon Graphics     (12 CPUs), ~3.3GHz

 Memory: 8192MB RAM

   Available OS Memory: 7532MB RAM

 [Edited the thread to add model name to the title]

FAQ & Answers

  • wascaswascas Member Posts: 1,083 Valued Contributor
    edited November 2022

    The battery report shows that capacity of the battery drains from 39645 mWh at 2022-07-18 to 26973 at 2022-11-26. That means a decrease of 12672 mWh. The battery wear level is 53%. If you charge the battery at 100% and laptop goes off, the battery will not supply enough power. So I suggest to renew the battery.

  • An_DAn_D Member Posts: 5

    Tinkerer

    Mr Wascas, Thanks a lot, this is my new laptop, bought it on 9-7-2022 online, battery is still under warranty?

  • William_mk2William_mk2 Ally Posts: 3,326

    @An_D


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2William_mk2 Ally Posts: 3,326

    @An_D


    I am really sorry for the inconvenience,  so it's likely the battery meter needs to be recalibrated. If your AcerCareCenter does not have the option to calibrate the battery meter, follow these directions


    1. With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.
    2. Turn the machine back on.
    3. Disconnect the AC adapter.
    4. Use battery power until the battery-low warning appears.
    5. Reconnect the AC adapter and fully charge the battery again.
    6. Follow these steps again until the battery has been charged and discharged three times.


    If it is still not working..


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • An_DAn_D Member Posts: 5

    Tinkerer

    Good day~ Mr William,

    I did the 1 step

    [With the laptop turned off, connect the AC adapter and wait for the battery charge LED to turn from solid orange to solid blue.]

    then the charger led light keep blinking. Now i try to do calibrate the battery meter with acer care center, see what happen

  • William_mk2William_mk2 Ally Posts: 3,326
    edited November 2022

    @An_D


    Thanks for the update.


    Please try the remaining steps.


    If it is still not working..


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • wascaswascas Member Posts: 1,083 Valued Contributor

    I think it is. Please have a look at Acer warranty conditions in your country.

  • An_DAn_D Member Posts: 5

    Tinkerer

    I dont understand why i can acce

    Good day, mr William,

    I try the 1st step, for the whole day, battery still no charging even it show 100% full, the led keep blinking with orange light, not turning into solid blue, so i cant try the following step and it went off one i unplug the power supply

    I did uninstall the battery device and restart again or load bios defaults still not working.

    So i go to near by acer service center, ask for repairing.

    I dont understand why the customerselfcare.acer.com or service.acer.com cant be reached, so i have to walk in.

    Thank for your help mr William, have a wonderful day 👍

  • An_DAn_D Member Posts: 5

    Tinkerer

    Good day mr Wascas,

    Thank a lot, i just walk-in nearby acer service center, i dont understand why i can access the acer service link, it always show cannot be reached or website take too long to respond bra bra bra. Now i wanna check my repair status still cant get it on website link

    Thank you very much for your help mr Mascas 👍, have a nice day 👍

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