Aspire a515-43 r19l display not working and not turn on

beyondfrustrated123

fresh out of the new box and the display will not turn on. what is wrong?

[Edited the thread to add issue detail]

brummyfan2

Hi,

Did you fully charge the battery before the first use of the laptop, have you checked whether the charger plugged in to the slot properly? Do you hear the fan spinning and any sign of laptop switched on? What colour are the indicator light?

William_mk2

@beyondfrustrated123

Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.

Please check the lights on the side of the computer. There will be two lights , one for the charger and the other one will lit up when you turn on the computer.

William_mk2

@beyondfrustrated123

If the computer is still not working..

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

I am really sorry for the inconvenience..  Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

 

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine.. 

beyondfrustrated123

to answer questions above:

1. power source, charging, etc. all are "good". battery power is blue.
2. I've connected to an external monitor and actually using the laptop as I type BUT the display on the laptop is still black... NOW I did notice that if I use a flashlight and "hit the display" just right I can see that it is active!! Just not visible. I have been searching and researching for hours (all night if I'm being honest). Just can not understand what the h3ll is going on !!!!

beyondfrustrated123

I am a week into troubleshooting why the screen is black (but on!) if you use a light and look into the screen it is active and working properly. Using an external monitor to use the laptop. I know I can send it in to Acer, BUT I want to know and understand WTH is going on and not be without the ability to use it at all for who knows how long.

Clearly I am not the first person to experience this, however I've yet to find someone who actually has a "fix".

1. battery is charging properly, and I've tried to reset it several times with no luck
2. all updates have been installed
3. system check reports all is working properly, no issues, and running off the drivers/etc.

HELP!!!

brummyfan2

https://community.acer.com/en/discussion/comment/1164373#Comment_1164373

It's either there's a loose cable or a defective panel, as it's a out of the box experience, you could try return it for a refund or replacement because it may have come from a bad batch, if you can not get a refund or replacement, contact Acer Support centre in your region and send it for a Service Repair but this should be your last option, in my opinion.

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