My USB C port stopped working only with my monitor ACER NITRO 5 AN515-58-56BL

Hello guys,

ACER NITRO 5 AN515-58-56BL

I use my laptop with two screens, one connected to HDMI and another connected to USB C. One day I turned off my laptop, went to bed.. Next morning, my monitor who is connected to the USB C port, it's not working anymore!!! I done EVERYTHING! Update the drivers, tried same cable on my work laptop (and works), tried to put charge my phone via USB C cable (and works). So it looks like the USB C port it's blocked for DP or something like that!

Can please someone help me? I tried EVERYTHING!!!! And nothing works... I'm about to send my laptop to warranty!

Thanks

[Edited the thread to add model name to the title]

Accepted answers

All comments

jksoarezzz

https://community.acer.com/en/discussion/comment/1161812#Comment_1161812

What are you on about? That's 100% a SCAM

William_mk2

@jksoarezzz

Since it was working fine earlier , please try the steps given below:

Sometimes a simple system restore will fix the issue..

Try windows x

click on power shell admin or command prompt admin

type rstrui

chose an earlier date on which your computer was working fine

click on next, finish, yes

It will restore your computer to an earlier date

if you get an message - system restore not completed - click on close

It will show you all the icons..

Try and check whether it is working now ..

If it is a software issue try the following the steps..

Try windows x

go to device manager

expand usb

Uninstall all the usb entries.

right click on usb entries one by one - click uninstall

Restart the computer

It will install all the usb entries

Now connect the device and check. It should work fine

If it is still not working..

Try windows x

go to device manager

expand display adapter

right click on display driver - uninstall

Restart the computer

It should work fine..

If it is still not working

Uninstall the display adapter from device manager

Don’t restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the display driver

It should work fine..

William_mk2

@jksoarezzz

Since it was working fine earlier , please try the steps given below:

We need to determine whether it is a hardware or software issue.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything

chose keep my files

chose the account - type the password - click on local reinstall - click on reset

It will be in progress..

login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started

chose remove everything

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Please dont miss any of the steps mentioned above. Please try keep my files first, then remove everything - just remove my files and if it is still not working then please try fully clean the drive.

It should work fine after the installation.

Even after reinstalling windows if you face the same issue then it is a hardware issue. It might be the issue with cable or external device itself. You might have to check the external device and cables on a different computer to isolate the issue.

Quick Links

Top Members

Weekly

Puraw 220

StevenGen 100

poooooooooop69 60

GR08 57

Dimm 45

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™