White borders on the edges of the LCD display of Acer Aspire 5 A514-53. Please help🥺

Model - Acer Aspire 5 (A514-53)

Purchased on - August 2020

Windows Specification - Windows 11 Home Single Language, Version 22H2, Installed on ‎26-‎09-‎2022, OS build 22621.819, Experience Windows Feature Experience Pack 1000.22636.1000.0

Problem -

1) I notice white borders on the edge of the LCD display of the laptop screen while at start.

2) It gets normal after 15 - 20 minutes of display usage.

3) It is seen more prominent when the background is dark in color (like dark wallpaper, watching videos or using software's with dark background).

4) The problem re-appears when display is not used for two hours or so.

5) It is seen for more than 4 weeks now. Whiteness & thickness of the border is slowly becoming more pronounced.

Observations -

1) No changes is laptop performance.

2) No hardware changes / upgrades since purchase.

3) No environmental problems (not subjected to extreme weather conditions).

4) This issue is not seen on the shutting down / restarting screen.

5) This issue is seen on the brand logo screen and onwards.

6) This issue can't be seen in BIOS page.

Resolutions tried -

1) Contacted Acer toll free support. Re-installed all display drivers.

2) Registered a support case with Acer Support. Technical personnel visited and checked, but said can't take any action since this issue cannot be seen in BIOS page.

Attached a Video of the issue (Link is below).

Any advice/suggestions/help would be greatly appreciated🙂

https://drive.google.com/file/d/1x9cJ61SXnjlmVonFGwN-b4HrYv92FvjY/view?usp=share_link

[Edited the thread to add issue detail]

Accepted answers

William_mk2

@ImRay

Try this method as the last step..

On a different working computer.

Go to the website

https://www.microsoft.com/en-in/software-download/windows10

Below the info Create Windows 10 installation media

click on download tool now..

It will download the windows media creation tool - click on media creation file on the lower left corner.

Insert a blank 8 gb flash drive

it will download and install the windows 10 on the blank flash drive..

Now insert the flash drive on the broken computer

Go to bios by tapping f2 while turning on the computer - go to main - f12 boot menu - change it to enabled

go to boot option tab - change the following options

boot mode - uefi

secure boot enabled

f10 - save the changes

Try to tap f12 while turning on the computer. It will show you the boot menu - chose usb flash drive

Boot it using flash drive..

click on install

chose custom

on where do you want to install windows screen - remove all the partitions

It will become like one single unallocated space

There is no need to format it..

chose the unallocated space

click on next

It will install the operating system.

If the same problem persists..

You might have to go back to windows which came along with your computer when you purchased the computer.

You can install the operating system using recovery media and check.

Please visit the website - support.acer.com - chose your country - click on shop. scroll down - click on eRecovery media on the bottom of page. Enter the snid no - you can place the order for recovery media. It might be a set of disks or recovery usb flash drive. Alternatively, on the top right corner you can find the phone no to contact Acer store. You can also order it from Acer store.

Recovery media is a unique media which is designed only for your computer. It cannot be used on any other computer. It comes with drivers and applications which is designed for your computer.

Kindly go through the details from the link given below

https://community.acer.com/en/kb/articles/129-acer-recovery-media

All comments

William_mk2

@ImRay

We need to determine whether it is a hardware or software issue.. Turn off the computer. Tap f2 while turning on the computer. It will go to bios. Please stay on the bios screen for 30 mins. If the display is looking good on bios then it is a software issue. If the display is not looking good on the bios screen then it is a hardware issue.

If it is a software issue try the following the steps..

Try windows x

go to device manager

expand display adapter

right click on display driver - uninstall

Restart the computer

It should work fine..

If it is still not working

Uninstall the display adapter from device manager

Don’t restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the display driver

It should work fine..

William_mk2

@ImRay

Since you are not facing the issue on the bios page it is not a hardware issue. Kindly stay on the bios page for 1 to 2 hours and check it .

If the bios page is looking good for couple of hours then it is not a hardware issue.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything

chose keep my files

chose the account - type the password - click on local reinstall - click on reset

It will be in progress..

login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started

chose remove everything

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

ImRay

https://community.acer.com/en/discussion/comment/1161786#Comment_1161786

Hi @William_mk2

Thanks for support🙂. I'll try the mentioned steps and update the results here.

William_mk2

@ImRay

You are welcome!. Please don't miss any of the steps mentioned above. Try keep my files first then remove everything - just remove my files and if it is still not working then please try fully clean the drive.

If it is still not working after reinstalling the windows then it might be a hardware issue. The one good thing is you are not facing the issue on the bios page and that is really a good sign.

ImRay

https://community.acer.com/en/discussion/comment/1161791#Comment_1161791

Hi @William_mk2

I performed some testing as suggested:

1) Stay On the Bios Page For 1+ Hour --> BIOS Page Looks Good.

2) Reset This Pc – Keep Files --> Problem Exists.

3) Reset This Pc – Remove Everything --> Problem Exists.

4) Troubleshoot (using ALT key) – Reset This Pc – Remove Everything – Local Reinstall – Fully Clean the Drive – Reset --> Problem Exists.

End Result --> Problem Exists.

Is it related to hardware (like display / graphics card / motherboard)? as explained in https://www.youtube.com/watch?v=setyHZ6xPn4&t=320s

Is there any way to test the above or are there any tests which might help find the problem?

Please help.

Thanks & regards

William_mk2

@ImRay

Try this method as the last step..

On a different working computer.

Go to the website

https://www.microsoft.com/en-in/software-download/windows10

Below the info Create Windows 10 installation media

click on download tool now..

It will download the windows media creation tool - click on media creation file on the lower left corner.

Insert a blank 8 gb flash drive

it will download and install the windows 10 on the blank flash drive..

Now insert the flash drive on the broken computer

Go to bios by tapping f2 while turning on the computer - go to main - f12 boot menu - change it to enabled

go to boot option tab - change the following options

boot mode - uefi

secure boot enabled

f10 - save the changes

Try to tap f12 while turning on the computer. It will show you the boot menu - chose usb flash drive

Boot it using flash drive..

click on install

chose custom

on where do you want to install windows screen - remove all the partitions

It will become like one single unallocated space

There is no need to format it..

chose the unallocated space

click on next

It will install the operating system.

If the same problem persists..

You might have to go back to windows which came along with your computer when you purchased the computer.

You can install the operating system using recovery media and check.

Please visit the website - support.acer.com - chose your country - click on shop. scroll down - click on eRecovery media on the bottom of page. Enter the snid no - you can place the order for recovery media. It might be a set of disks or recovery usb flash drive. Alternatively, on the top right corner you can find the phone no to contact Acer store. You can also order it from Acer store.

Recovery media is a unique media which is designed only for your computer. It cannot be used on any other computer. It comes with drivers and applications which is designed for your computer.