aspire u5-620- hard disk recognition and navigation problems, I am noticing the following problems:

AGInformatica

good morning.

in reference to the all-in-one defined in the title I am noticing the following problems:

- suddenly the wifi, integrated or external on the usb port, is no longer working in navigation with all browsers and, as another example, also in windows updates (only the ping works);

- the original mechanical hard disk or ssd hard disk is not recognized and therefore the windows does not start (in the bios in the "advanced" function it is recognized but in the "boot option" function it is not.) every now and then it is recognized and works.

tests carried out: ugr bios, default values bios, buffer battery replacement, ram cleaning, ram test, removal of internal sk wifi, use of sk wifi usb, replacement of hard disk with ssd with reinstallation of windows 10.

current situation: installed ssd with a clean installation of windows 10; when you start the windows the wifi presents the problems highlighted above.

what do you think?

thank you. Best regards. Giulio.

[Thread was edited to hide sensitive information]

William_mk2

@AGInformatica

Even after reinstalling the windows if you are facing the same issue then it looks like a hardware issue.

As a suggestion you can replace the hdd, memory, motherboard and check.

If your computer is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.