Swift 3 SF314-59 - fingerprint reader no longer works after sleep mode

Fletch06
Fletch06 Member Posts: 7

Tinkerer

edited November 2022 in Swift and Spin Series

Hi there,

The Swift 3 (2021) fingerprint reader no longer works after sleep mode, although it worked well a few hours before.

And since I changed the password recently, I don't remember it or it's brkoen too. I restarted several times, and it asks for the fingerprint + the code now.

Since it is under warranty, I contacted the ACER hotline (chat) and they don't know, other than to reinstall everything. Safe mode won't start either. (I'll try again tonight)

What solution could reboot Windows at least? I have datas that I don't want to lose in it. Re-install the bios?

Thanks :)

[Edited the thread to add issue detail]

Answers