PREDATOR HELIOS 300 PH315-55-512T KEEPS FREEZING AND RESTARTS I DONT KNOW WHAT COULD BE THE ISSUE?

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aidendc
aidendc Member Posts: 2 New User
edited November 2022 in Predator Laptops

Hi I got this laptop for a month now and it keeps freezing without any explanation. It occurs usually while gaming (Valorant & Overwatch), while opening Discord, but there is one time I was casually watching YouTube and it freezes. I tried every user-friendly solutions I could find on the internet (I don't dare mess with the part I don't quite understand such as BIOS). I even have reset this laptop for more than 5 times in a month of use. Every software/drivers have been updated, yet it still happened. I don't know what could be the problem. Any advices and suggestions would be appreciated 🙏

[Edited the thread to add issue detail]

Answers

  • JackE
    JackE ACE Posts: 44,555 Trailblazer
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    Search Windows start menu 'predator sense'. Click 'predator sense' app near top of menu. Turn coolboost on in upper right hand corner. Also raise laptop about an inch above a hard surface to promote better airflow, taking care not to block air vents on bottom and sides.

    Jack E/NJ

  • aidendc
    aidendc Member Posts: 2 New User
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    I doubt heat is the problem because the laptop is always connected to an external laptop cooler while the fan is set on Max while playing games. Thanks for the suggestion tho, do you have any other advice?

  • Commodore_1995#
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    When the crash occurs, note the exact time it occurred. Then go to event viewer and look for the error that appeared at that time.

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  • JackE
    JackE ACE Posts: 44,555 Trailblazer
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    >>>I doubt heat is the problem because the laptop is always connected to an external laptop cooler while the fan is set on Max while playing games. Thanks for the suggestion tho, do you have any other advice?>>>


    Cooling pad can actually block exhaust vents and thus reduce laptop's own fan-induced airflow inside the machine. Check temps anyway with Predator Sense app. Don't guess temps judging by fan noise and use of a cooling pad. The fans can be at top speed but not moving any air if an exhaust vent can't function properly.

    Jack E/NJ