Spin5 SP513-54N-50BW, Right usb port is not working the left one still works

Vorko
Vorko Member Posts: 2 New User
edited November 2022 in Swift and Spin Series

The right usb port has stopped working on my spin5. Nothing I plug into it is detected, the left one still works. Is there any setting in the bios or else that could be the cause of this problem ? The behaviour is the same in Ubuntu and in Windows.


[Edited the thread to add model name to the title and issue detail]

Best Answer

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓

    Hello!!

    @Vorko,

    The USB ports in the laptop works with default USB driver. As left USB port works fine, that confirms there is NO issues with driver or any other settings [BIOS]. Unfortunately, the Right USB port has hardware issue. If you believe your laptop is under Acer manufacturer warranty, contact Acer Technical Support in your region and look for repair options.

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓

    Hello!!

    @Vorko,

    The USB ports in the laptop works with default USB driver. As left USB port works fine, that confirms there is NO issues with driver or any other settings [BIOS]. Unfortunately, the Right USB port has hardware issue. If you believe your laptop is under Acer manufacturer warranty, contact Acer Technical Support in your region and look for repair options.

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)

  • billsey
    billsey ACE Posts: 34,972 Trailblazer

    Which Spin 5 model do you have? It should be something like SP5xx-xxx-xxxx and the number is usually on the same sticker as your SN. Some models have a daughterboard that holds some of the ports, and those typically use a cable to connect the daughterboard to the motherboard. That's why we need your model number, so see if yours is one.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Vorko
    Vorko Member Posts: 2 New User

    It's model SP513-54N-50BW

  • billsey
    billsey ACE Posts: 34,972 Trailblazer

    There is a daughterboard on that side of the laptop, with a cable connecting it to the motherboard. Open it up and try reseating the cable a few times.


    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.