internal keyboard on Nitro 5 is not working.

ProdigiC
ProdigiC Member Posts: 1 New User
edited November 2022 in Aspire Laptops

I bought this Nitro 5 laptop in Dec 2021 and lately in October 2022, the physical keyboard refuses to work. I can login using the virtual keyboard but after login, it's such a pain to type.

My laptop has been upgraded to Windows 11 and I am staying in Singapore. Do u guys have any solutions?

Pls help.

[Edited the thread to add issue detail]

Answers

  • Hi,

    Have you tried reinstalling the driver? If not, go to Device Manager, expand Keyboards, right click Standard PS/2 Keyboard and select Properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver.

    If that doesn't help, you have to get it fixed under warranty, contact Acer Support centre in Singapore and they will be able to arrange a Repair service.

    Contact Us | Acer Singapore Official Store

  • What is the exact model? Example AN515-55-58VH. When you connect an external keyboard, does it work?

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