Replacement Battery Not Charging - Predator PH717

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MIAX007
MIAX007 Member Posts: 15 Troubleshooter
edited November 2022 in Predator Laptops

Hi everyone, I dont know if anyone has experienced this problem before, I got a replacement battery for my Helios 700 but it doesn't charge. I am also unable to overclock my gpu since the battery cant get to 40 % . Do I need drivers or just try and get another battery?

[Edited thread to update mode name]

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
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    Hello!!

    @MIAX007,

    It is sad to know that replacement battery is also not charging. Below is the actuals specs of adapters provided along with the machine.

    I recommend you to check your adapter power output, whether it provides needed Amps to charge laptop battery.

    If you believe that charger is fine, then the issue is with laptop internal Power - Charging board. In that case, you need to contact Acer Technical Support in your region and look for repair options.

    Regards,

    Balatekie

     :) If you think I've answered your question, please hit the Accept Answer:)