Why is some preinstalled software not available for download?

csc2ya

I purchased an Aspire V3-571, which arrived yesterday. After upgrading from the pre installed windows 8 to my own licenced copy of windows 8 pro with media centre, I lost the webcam application somehow.

 

However, it is not listed on the software download page for the v3-571 with windows 8.

 

I ended up selecting windows 7 as the OS, and it then listed it for download (it seems to work fine on windows 8).

 

I had the exact same problem with my old laptop (Aspire 5552) with the empowering technology toolbar after a reformat. It simply did not appear on the site for any windows 7 laptops (only windows vista, but that copy would not work on windows 7). A factory restore using the recovery disks did not get it back either.

 

Edit: After looking around the forum, I have just remembered that the download was available on the site. However, it had the same issue as in http://community.acer.com/t5/Special-Interest-Discussions/Acer-Crystal-Eye-Webcam-problem/m-p/58491

 

There is no setup file in the archive after downloading it.

ashok

Hi Friend,

 

Here you go if a preinstalled Windows 8 app was removed you can find it on the Windows Store. Use the following steps to download and install a removed app:

1. Press the Windows () key + C, or swipe in from the right edge of the screen to open your Charms and select Search.
2. Type Store, tap or click on Apps, and then click on Store from the search results.
3. Press the Windows () key + C, or swipe in from the right edge of the screen to open your Charms and select Search, then type the name of the app you want to reinstall and press Enter.
4. Locate and select your app, then click Install. If you haven't signed in to the Windows Store, sign in using your Microsoft account.

The apps you reinstall can be found at the end of your Start Screen or under the All Apps menu.