Aspire a715-51G key replacement. I need to replace a key hinge clip

antosposit
antosposit Member Posts: 2 New User
edited February 17 in Aspire Laptops

Hi, I need to replace a key hinge clip on my aspire a715-51g, unfortunately I'm not able to find any replacements online, more precisely on all the sites that sell spare keys I was not able to find my laptop model, as if it doesn't exist, can anybody help me?

[EDIT] attaching the photo of the hinge clip that I need

[Edited the thread to add issue detail]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer
    edited October 2022 Answer ✓

    Your laptop is under 12 months Acer warranty, why would you want to replace it yourself? Don't open your laptop or do anything to this laptop and send it to Acer Service in your area to replace the keyboard, as a broken key is covered under warranty!

    Also, there is no reference to the Aspire A715-51G for just a keyboard only, the only Acer SG reference is for the upper case/keyboard combo. This is the actual details from the A715-51G SG for a US keyboard, which I presume is the one that you want?

    The is the Acer SG "UPPER CASE ASSY W/ BL Keyboard CHICONY QV05P_A10BWL QV05P Internal 15 Standard 99KS Black US International w/ Bulgaria NK.I1513.1PV - ACER PART #: 6B.QGCN7.005"

Answers

  • StevenGen
    StevenGen ACE Posts: 11,987 Trailblazer
    edited October 2022 Answer ✓

    Your laptop is under 12 months Acer warranty, why would you want to replace it yourself? Don't open your laptop or do anything to this laptop and send it to Acer Service in your area to replace the keyboard, as a broken key is covered under warranty!

    Also, there is no reference to the Aspire A715-51G for just a keyboard only, the only Acer SG reference is for the upper case/keyboard combo. This is the actual details from the A715-51G SG for a US keyboard, which I presume is the one that you want?

    The is the Acer SG "UPPER CASE ASSY W/ BL Keyboard CHICONY QV05P_A10BWL QV05P Internal 15 Standard 99KS Black US International w/ Bulgaria NK.I1513.1PV - ACER PART #: 6B.QGCN7.005"

  • @antosposit


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

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  • antosposit
    antosposit Member Posts: 2 New User

    Thanks to both for your answers.

    Yes, my computer is less than 12 months old so I could benefit from the warranty. But I use it every day to study and work and the acer assistance would take 10 to 15 working days to replace the keyboard.

    Fortunately I was able to find the clip for the broken button on a spare parts site, if anyone needs it I can link it (I don't know if it is in line with the forum rules); in any case the post can be closed

  • Hemanthkanna
    Hemanthkanna Member Posts: 1 New User

    Bro @antsposit can we claim warranty for the broken key because same my aspire a715-51g capslock key's clip has been broken its under warranty also so will you say me how to claim warranty for that and how did you get the clip, give me the link for getting it.