Acer Swift 5 Tuchscreen Error, it acts by itself in the form of a line on the touch screen

recor
recor Member Posts: 2 New User
edited October 2022 in Swift and Spin Series

I have an Acer Swift 5 laptop (SNID xxxxxxxxxxxxxx) about 2 months ago. However, since the day I bought it, it acts by itself in the form of a line on the touch screen, as if the screen is being touched, and this prevents me from working. I sent it to Acer service Turkey twice with the videos showing this problem, but it was sent back saying there was no problem. This is my request to the 3rd Service, and I request you to forward this situation to the relevant unit. I want this computer to be replaced with a new one. I can't work because of this problem I've had since the day I bought it. Acer Turkey service did not contact me in any way. They did not show a positive approach to solving the problem. I sent the computer to the service for the 3rd time, each sending takes 7-10 days. I can't work while the computer is in service and I'm disrupting my work.

I'm sending you the youtube link that shows the situation I'm going through.

[Edited comment to delete personal information]

[Edited the topic title to include the topic issue]

Answers

  • It would be interesting if you could the exact model. Example SF315-52-5890. Also, it is possible to disable the touchscreen through the device manager. Also inform the bios version.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • billsey
    billsey ACE Posts: 34,972 Trailblazer

    Yes, it's tough to help diagnose something without knowing which laptop you have. There are different touchscreen technologies used on different models. Do you have an external mouse connected as well? What about the touchpad, is it enabled?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • recor
    recor Member Posts: 2 New User

    i have swift 5 which have touchscreen panel (i7, 16gb ram 512ssd).

    its about touchscreen panel not about touhpad or mouse

  • It would be interesting if you could the exact model. Example SF315-52-5890.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)