Acer 500 (PT515-52-73L3) went completely dead in the middle of operation

Dalton77

Hello,

so as the title suggests, I was in the middle of gaming with my Triton 500 (PT515-52-73L3) and it just completely went dark. No lights, no sound, no operation whatsoever. All connected periphery lost power as well. Now it doesn't react to the power button at all anymore. Whether it's plugged in or not, it's completely dead. At first I thought that maybe it overheated and shut off because of that but even now, completely cold, there's zero reaction. I don't smell anything burnt from it either, for that matter.

As I bought it in March this year, it's still in warranty and from my perspective at least I don't see what else I could do here but I still wanted to ask if there's anything else to check or try as that's really never happened to me before.

[Edited the title to add model name ]

StevenGen

https://community.acer.com/en/discussion/673293/acer-predator-triton-500-went-completely-dead-in-the-middle-of-operation

Sorry to hear that you are having this fault with a new laptop, but there are certain user steps that you can take as a quick and first step of a laptop reset. What you need to do is a "Battery Rest" (if you don't want to send your laptop to Acer support and wait a considerable time for your laptop?) so do the following:

Pinhole Battery Reset

If the above doesn't do anything or rest your laptop, then you need to do a "Hard Reset" but you need to be computer savvy and have knowledge of opening and knowing what a laptop comports are and what not to do, (wear a static wrist bad when you do this) as you could damage components doing this, so be warned and be very careful! You need to open your laptop and to this carefully and do not force anything to cause damage (btw, this won't void your warranty) so do this:

1. Remove the ten screws securing the lower case to the upper case,
2. Carefully pry the sides of the lower case from the upper case to disengage the latches.
3. Then remove the lower case from the upper case.

Then disconnect the main battery and the bios battery and take the ram out (as shown below) leave all these components disconnected for 15min and then reconnect all of them and assemble your laptop and reboot the laptop, as all this should reset your laptops super IO and bios and should boot your laptop up.

If all the above doesn't fix your problem, then contact Acer Support in your area and send your Triton 500 (PT515-52-73L3) to them to be fixed. Good luck and hope this helps you out as many users have had these sorts of problems (including me😀) with a new Nitro 5 laptop but in my case, it was an external USB hub that was causing a USB port shortage/incompatibility and shutting off my laptop. Be aware that with these new laptops they are very sensitive to anything that might damage any circuitries or components due to faults or shortages internally and have many fuses that protect the laptop from being damaged, hence and why they need resetting in different ways, or and in extreme cases, its a components failure that is damaged or a manufacturing fault that is causing your fault and the mobo will need to be replaced, as that is what Acer does, as they don't fix individual components if they are shorted or burned out.

Disconnect main battery and take it out

Disconnect RTC/bios battery

Remove the ram

Dalton77

Hey, thanks for the informative reply.

I had tried the battery pinhole reset earlier since I knew it from another laptop but no change.

I looked through the described steps and while it looks and sounds easy, getting to the RAM is a rather involved process that would require me to not just undo some screws but also disconnect several things and peel off tape. Really not sure how that would be covered by the warranty, even if I'm really careful. I did remove the battery and disconnect the BIOS battery since that was fairly easy and tried it that way but it made no difference. It's still dead. If that really only works by removing the RAM as well, I might be safer just sending it in because otherwise I'd have to manually take apart the whole thing.