SP314-54N.How to deal with "Intel® Optane™ memory is disabled" error message

Garrett22
Garrett22 Member Posts: 3 New User
edited October 2022 in Swift and Spin Series

Does anyone know how to get rid of this error meesage "Intel® Optane™ memory is disabled" that is appearing in the upper left coner of my screen on my ACER Spin Series 3, system model SP314-54N. Intel's website says "This error is caused by the legacy Intel® Optane™ Memory User Interface. If the system does not contain any Intel® Optane™ memory devices, proceed with uninstalling this application to remove the message." How would I know if my device has any Intel® Optane™ memory devices? The processor is an Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s). Does that mena I have an Optan memeory device? If so, then how do I deal with this annoying error message on my screen?



[Edited the title to add model name ]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @Garrett22 you can uninstall that app because this model is not equipped with the Intel Optane module from the factory.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Typically Intel Optane memory is used on systems that have an NVMe x4 slot and a separate HDD. Your system only has the M.2 slot and that's being used by your system SSD, so no Optane installed.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.