Need Info on Original AC Adapter for Predator PH317-55-71YX

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Atreides
Atreides Member Posts: 15 Troubleshooter

Does anyone have an Acer Predator Helios 300 PH317-55-71YX?

Can you tell me what the model number and output specs are for your AC Adapter?


Thank you so much in advance!

~ Atreides


Specs:

Acer Predator Helios 300 PH317-55-71YX

Purchased: 9/3/22

Windows 10 (21H2) 19044.2130

Intel® Core™ i7-11800H processor Octa-core 2.40 GHz

NVIDIA® GeForce RTX™ 3060 with 6 GB dedicated memory

17.3" Full HD (1920 x 1080) 16:9 144 Hz

32 GB, DDR4 SDRAM (upgraded 2 x 16 GB DD4)

8 TB HDD (upgraded 2 x 2 TB SSD, 1 x 4 TB SSD)

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,740 Trailblazer
    Answer ✓
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    What is the problem you are experiencing? This computer should have come with a 230w power adapter, i.e. with twice the power of 120w: https://store.acer.com/en-us/predator-helios-300-gaming-laptop-ph317-55-71yx


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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Answers

  • Commodore_1995#
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    Verifique essas informações:

    Adapter DELTA 180W 19.5V 1.7x5.5x11 ADP-180TB FR LF 210mm EMI core location, KP.18001.008

    Adapter LITE-ON 180W 19.5V 1.7x5.5x11 PA-1181-16A5 LF Black Meet IEC 62368-3KP.18003.002

    Adapter Chicony Power 180W 19.5V 1.7x5.5x11 A180A056P LF 210mm EMI core location KP.1800H.002

    Adapter DELTA 230W 19.5V 1.7x5.5x11 ADP-230JB DA LF Black meet IEC 62368/CoC Tier2,core location 210mm KP.23001.002

    Adapter LITE-ON 230W 19.5V 1.7x5.5x11 PA-1231-16A5 LF Black KP.23003.001 Adapter Chicony Power 230W 19.5V 1.7x5.5x11

    A230A033P LF Black Meet CoC TIer2 / IEC 62368 KP.2300H.004

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atreides
    Atreides Member Posts: 15 Troubleshooter
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    @egydiocoelho

    Thank you! As I understand this computer takes a 230W charger. Can you confirm that this computer takes a 230 Watt charger?

    I think I may have been given the wrong charger when I bought the computer. I purchased it as an "open box". The laptop was nearly unused as it still had the plastic sticky cover on the screen. However, someone may have put a different charger in the box and returned it that way.

    The charger that came with in the open box was a Delta ADP-120RH D.

    From what I can tell that is only a 120 Watt charger, which would explain why I am having trouble.

    ~ Atreides


    Specs:

    Acer Predator Helios 300 PH317-55-71YX

    Purchased: 9/3/22

    Windows 10 (21H2) 19044.2130

    Intel® Core™ i7-11800H processor Octa-core 2.40 GHz

    NVIDIA® GeForce RTX™ 3060 with 6 GB dedicated memory

    17.3" Full HD (1920 x 1080) 16:9 144 Hz

    32 GB, DDR4 SDRAM (upgraded 2 x 16 GB DD4)

    8 TB HDD (upgraded 2 x 2 TB SSD, 1 x 4 TB SSD)

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,740 Trailblazer
    Answer ✓
    Options

    What is the problem you are experiencing? This computer should have come with a 230w power adapter, i.e. with twice the power of 120w: https://store.acer.com/en-us/predator-helios-300-gaming-laptop-ph317-55-71yx


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atreides
    Atreides Member Posts: 15 Troubleshooter
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    @egydiocoelho

    Ah, I was on that page before but didn't see the Specs tab. My bad, thank you.

    My problem is the charger turns off completely when I use the GPU moderately in say Blender or use a benchmark program.

    More info here in this recent thread: https://community.acer.com/en/discussion/comment/1154373


    ~ Atreides

    Specs:

    Acer Predator Helios 300 PH317-55-71YX

    Purchased: 9/3/22

    Windows 10 (21H2) 19044.2130

    Intel® Core™ i7-11800H processor Octa-core 2.40 GHz

    NVIDIA® GeForce RTX™ 3060 with 6 GB dedicated memory

    17.3" Full HD (1920 x 1080) 16:9 144 Hz

    32 GB, DDR4 SDRAM (upgraded 2 x 16 GB DD4)

    8 TB HDD (upgraded 2 x 2 TB SSD, 1 x 4 TB SSD)