Brand New Acer Aspire 5 Laptop A515-56 overheating and not responding

Greentiles

My lovely new laptop arrived on Friday. Halfway through set up it wouldn't restart. I logged a return with you. I wanted a replacement.

On Saturday it had cooled down and I resumed set up. Yesterday it worked fine. Today, after being on (plugged in) but idle for 1 hour the same thing happened. And apparently you can't

1.Send me a replacement

2. Guarantee this isn't a design issue

3. Tell me when I'll get a refund

4. Order a new one for me

5. Call me back with technical help

You expect me to

1. Order another one
2. Pay for another one
3. Hope it works
4. Hope I get a refund
5. Suck up the time I've wasted
6. Hope you don't access my personal data on the duff laptop

I've now had a look online and despite denial's from your customer services person, this is a KNOWN issue. Apparently, I could call back to speak to technical support... but they couldn't call me.

I've now wasted over a day setting up a £900 computer that clearly overheats and won't restart until it cools down. It's now rammed with my personal and work data. This is my 4th or 4th Acer laptop. No problems to date, but I didn't buy them direct. I expect a much better customer support. Really not good enough. You've just wasted my time and convinced me that my decision to stick with Acer was wrong.

Can anyone at Acer actually help me?

JackE

You've posted to an Acer users forum. We're not Acer employees or customer service reps but users just like you trying to help other users. Since these newer laptops are more compact, set lower, and run hotter than earlier models, you might try to raise the laptop about an inch above a hard surface taking care not to block the air intake and exhaust vents on the bottom. I use a wire broiling rack from a toaster oven to keep mine raised and running cooler.