Predator G3610 PCI Device Drivers is not connected to GXT 11 Gamepad for PC & PS2

Hoovs

Hi i'm trying to plug in a "GXT 11 Gamepad for PC & PS2" into my Predator G3610

but it doesn't install the drivers (see image)

i contacted their support and they told me:

"A driver is not needed for this gamepad. The support is built-into Windows.

Windows should recognize the gamepad and install the built-in Windows driver.

- Downloading and install the latest USB drivers from the computer manufacturer's website.

- Unplug the receiver and restart the system.

- When Windows is fully started, connect the receiver directly to the USB port without using a HUB or an extension cable.

- Check in the Device Manager if the product is correctly installed or if there is any error message (visible by the yellow exclamation mark) reported, especially in the USB or Imaging sections. "

could anyone point me towards the correct drivers please.

Accepted answers

All comments

Hoovs

I forgot to mention it's windows 7

JackE

Please post a screenshot of Device Manager as it first opens. Don't expand any folders.

Hoovs

here you go.

JackE

>>>I forgot to mention it's windows 7>>>

OK. This doesn't look like ACER factory Win7. Does this machine still have its original unwiped boot drive? Is this with the GamePad plugged in?

Hoovs

i am uncertain about boot drive but i did use the 3 factory reset discs that came with the PC about 12 months ago.

and yes this is with the gamepad plugged in.

JackE

When you unplug the gamepad, does the other device yellow warnings disappear in Device Manager?

Hoovs

this was the only change in the device manager that i could find when i plugged/unplugged the device

JackE

Looks like the gamepad is recognized fine. So we have to try to find compatible drivers for the yellow warning bus hardware. First try downloading & installing iobit's DriverBooster freeware to see if it can detect the buses and find compatible drivers on-line that will remove their yellow warnings.

Commodore_1995#

Can you also tell us the idhardware of these devices?

Hoovs

regarding iobit's DriverBooster freeware it says this

following those steps just leads to the same results as the top post image.

and regarding egydiocoelho question i don't know what idhardware means or how to look that up.

JackE

This suggests Win7 is not the original factory-installed version. Was Win7 ever re-installed using the Microsoft generic Win7 version? As for the IDs just click on and expand the yellow warning subfolders

Hoovs

windows 7 was re-installed last year using the recovery disks that came with the original device

and i think these are then the hardware id's

billsey

I don't think it's a problem with the Windows 7 version, it's more likely that the drivers aren't supported in Windows 7. They were likely written for Windows 10. Driver Identifier seems to have W7 versions though.

JackE

>>>windows 7 was re-installed last year using the recovery disks that came with the original device>>>

The Predator G3610 is a Win7 era machine. The recovery disks are probably not ACER-specific unless labelled with a product code with the characters OEM. Try this, Open the elevated administrative command prompt. Enter 'wmic os get serialnumber' Please post screenshot of result if possible.

Hoovs

Here you go

JackE

>>>the recovery disks that came with the original device>>>

Are these discs labelled with the same code? Or do they have a factory product label?

Hoovs

upon second inspection the disks are only marked 1, 2, 3 & 4

looking further in the box where we keep them i found this

so i'm assuming we followed the step and made those discs ourselves.

JackE

>>>>>>windows 7 was re-installed last year using the recovery disks that came with the original device>>>

>>>i'm assuming we followed the step and made those discs ourselves.>>>

OK. If the discs were still fully read-able with no skipped installation steps due to unread-able sectors, all the correct drivers should've been installed with no Device Manager yellow warnings. That's a big if because user-writeable discs, even write-once, are notoriously unstable.

You could try to re-install by trying to boot from the home-made discs. Or if the hidden OEM recovery partition on the original boot drive is still intact, you could try to re-install using the ALT+F10 cold boot factory reset.