My Swift SF315-52-52YN locks up everytime it sleeps - how do I fix this?

Beaches55

My Acer is a swift SF5-315-52-52YN and everytime it goes to sleep it will not wake back up. It takes holding down the power button for more than 15 seconds or resetting with a pin on the back to get it to restart. If I set the battery and power settings to never sleep it does not lock up. Any thoughts on what the problem is and how to fix it. This model has the OPTANE memory module as info.

JackE

Search 'cmd' in Windows start menu. Right click command prompt near top of menu. Click run as adminstrator. At the command prompt, enter 'powercfg -h off'. Then enter 'exit'. Then shutdown Windows normally. Wait a minute or so. Then turn it back on again. Check sleep timer operation again.

Beaches55

I believe this will turn off hibernation so that prevents the outcome (lock up and hard restart) but does not fix the problem as that is the same thing as going into your power settings and selecting "never" under sleep settings on battery and when plugged in. Are you aware of any way to fix the problem where the pc is allowed to hibernate and will wake up like it is supposed to? I have selected "never" sleep in the power settings as a work around but it not really a fix.

Thoughts? - thanks!

JackE

>>>Are you aware of any way to fix the problem where the pc is allowed to hibernate and will wake up like it is supposed to?>>>

Sorry no. Hibernation mode/fast startup are notoriously buggy in many machines. They can also create havoc esp in dual boot systems. None of my Acer or HP laptops have it enabled. Far too much trouble just to shorten boot times a bit.

Beaches55

understand - just disappointing that it does not work as it should - thanks for your help

the main reason I wanted it to work was to prevent loss of work from open files if the computer freezes up but if it never hibernates that cannot happen

thanks!

JackE

>>>the main reason I wanted it to work was to prevent loss of work from open files if the computer freezes up>>>

I'm not quite sure how hibernate can save your work if it freezes up while you're working?

billsey

But it doesn't freeze while he is working, only while it's sleeping or hibernating, right? Are your setting trying to hibernate first, or does it sleep and only drop into hibernation after some sleep time? Or is hibernation not actually setup? I have my main laptop setup to sleep on lid closure when on AC and hibernate when on battery and I don't see problems with either mode.

JackE

Not the point. If hibernate/fast boot is disabled, it should sleep and wake-up fine under any sleep circumstance --- lid closure sleep, timer sleep, sleep button sleep, etc. Simple.

billsey

But in that scenario if there's an app that's mucking with the sleep, such as not allowing the system to get fully into sleep mode, you would see those symptoms regardless. Doing a hibernate instead of sleep would actually work better, since it bypasses the various sleep states. In almost all cases like this I think it's more likely to be an errant app than hardware.

Beaches55

I wish it was an errant app but I did a full reset of the pc and used to the option to wipe the drive and not keep any apps or data - which should be a clean factory image - and it still locks up after it sits for a while - I am stumped on this

JackE

>>>the main reason I wanted [hibernation] to work was to prevent loss of work from open files if the computer freezes up but if it never hibernates that cannot happen>>>>>I did a full reset of the pc and used to the option to wipe the drive and not keep any apps or data>>>it still locks up>>>I am stumped on this>>>

So does it still freeze with hibernation disabled? 🙂

Beaches55

yes no matter what combination of setting when it sleeps for a while it will not resume

JackE

Please post screen shots of top section of Task Manager Processes Apps (non-background) & Startup tabs if possible. Also, do you have have any 3rd party non-M icro soft scanners running in the background?