Code 10,Code 43 error in device manager wifi AN515-55-517V

Hi,

I have an Acer AN515-55-517V laptop. Sometimes my laptops Wi-Fi drops and I am not able to connect to Wi-Fi . I can't even see the Wi-Fi symbol(option) in the taskbar. Also the Bluetooth option is also not showing. But Wi-Fi is more frequent issue. When I checked the device manager it shows an yellow bang on the INTEL AX201 WIFI CARD . In properties of the card it sometimes shows code 43 or code 10. I am still on warranty , so I took my laptop to Acer. The first time they replaced the Wi-Fi card but after some days the issue appeared again. The second time they factory reset my product and gave me. But the issue still occurs.

Wi-Fi Card: Intel AX201

Driver Version:22.40.07 (latest driver update for my product on Acer website )

By the way I didn't update my driver. Its already comes with this driver also no update on acer website for my Wi-Fi card. This is the latest driver

[Edited the thread to add model name to the title]

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JackE

>>>When I checked the device manager it shows an yellow bang on the INTEL AX201 WIFI CARD .>>>

Does the AX201 ever disappear from Device Manager? Or does it always show the yellow warning when the problem starts?
Do you have any non-M icoro soft virus scanners running in the background? If yes, uninstall them. Most users don't need them anymore.

fadilmattath1

https://community.acer.com/en/discussion/comment/1154034#Comment_1154034

No external Anti-Virus Software. it always show the yellow warning when the problem starts. doesn't disappear

fadilmattath1

@Jack22 pls help

JackE

>>> it always show the yellow warning when the problem starts>>>

OK. If possible, go to this Intel link to automatically identify and update the AX201 driver from their download site.

sri369

It could be a case of hardware gone bad too; I recall this issue coming up a few years ago when the dedicated graphics card used to go bad.

William_mk2

@fadilmattath

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove everything

chose keep my files

chose the account - type the password - click on local reinstall - click on reset

It will be in progress..

login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started

chose remove everything

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Please try all the options like keep my files, remove everything - just remove my files and fully clean the drive and check..

Go to acer site , Install the wireless driver and check ..

William_mk2

@fadilmattath

If it is still not working

Try this method..

On a different working computer.

Go to the website

https://www.microsoft.com/en-in/software-download/windows10

Below the info Create Windows 10 installation media

click on download tool now..

It will download the windows media creation tool - click on media creation file on the lower left corner.

Insert a blank 8 gb flash drive

it will download and install the windows 10 on the blank flash drive..

Now insert the flash drive on the broken computer

Boot it using flash drive..

click on install

chose custom

on where do you want to install windows screen - remove all the partitions

It will become like one single unallocated space

There is no need to format it..

chose the unallocated space

click on next

It will install the operating system.

Install the wireless driver from support site and check.

If it is still not working you might have to order the Acer recovery media

Please visit the website - support.acer.com - chose your country - click on shop. scroll down - click on eRecovery media on the bottom of page. Enter the snid no - you can place the order for recovery media. It might be a set of disks or recovery usb flash drive. Alternatively, on the top right corner you can find the phone no to contact Acer store. You can also order it from Acer store.

Recovery media is a unique media which is designed only for your computer. It cannot be used on any other computer. It comes with drivers and applications which is designed for your computer.

Kindly go through the details from the link given below

https://community.acer.com/en/kb/articles/129-acer-recovery-media

If you are facing the same issue after reinstalling the windows then it might be a hardware issue.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired. There will be charges for repair.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

AshiqulHoque

Found the SOLUTION! Permanent Fix
" Connect the antenna line in correct way "

Connect the Black cable in Main/2 pin & the White cable in AUX/1 pin

It solved my problem
Good luck y’all

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