Sound only from right speaker on VG240Y S.

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PlanetMercury
PlanetMercury Member Posts: 19 Troubleshooter

Hello,

Sound is only coming from the right speaking on my VG240Y S monitor. This is verified with two different laptops and with both HDMI and Displayport. In both cases the left channel is missing, it's not a mono mix but only the right channel.

Is there anything else I can do to troubleshoot or fix this? It is purchased in Australia and I believe it has a 3 year warranty. I bought the monitor about 11 months ago but had only unpacked it today.

Answers

  • William_mk2
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    @PlanetMercury


    I am really sorry for the inconvenience. These are basic steps which we can try on monitor and on computer Also please double check with alternative cables.


    It might be a cable issue..  Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 


    Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  


    If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  


    On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  


    To isolate the issue, try to use the same monitor to a different computer and check or Try to use an alternative monitor with speakers on this computer and check.


    On the computer, perform the following steps...


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine


    If it is still not working..


    If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • PlanetMercury
    PlanetMercury Member Posts: 19 Troubleshooter
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    More troubleshooting:

    * I tried the headphone port on the monitor. Both channels work. So the audio connection from computer to monitor is fine and there is no problem at the computer.

    * I inspected the back/bottom of the monitor and there are two speakers present - that is, there is a speaker present on the left which isn't working.

    So this points to a hardware problem with the left speaker just dead on arrival I guess.

  • William_mk2
    Options

    @PlanetMercury


    I am really sorry for the inconvenience.


    If your monitor is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.


    It might be a cable issue..  Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 


    Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  


    If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  


    On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 31,921 Trailblazer
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    Sounds like you have pretty much pinned it down. Go ahead and start a ticket with Acer support so they can get it fixed for you. It might be as simple as a disconnected wire, but more likely the wire got pinched during assembly and will need to be replaced.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.