I have one strange line running down my acer k243y monitor

Jiahong
Jiahong Member Posts: 4 New User
edited October 2022 in Monitors

I have a vertical line of pixels running down my acer k243y monitor. I did a dead pixel test, and they appear to work on white and black, but any other color they are just black. is there any way to fix this?

image.png

[Edited the title to add model name ]

Best Answer

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓

    Yes, it is sounding more and more like a hardware issue, so go ahead and starts a warranty repair ticket with Acer support.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Try swapping to a better cable, EMI interference in the cable can cause symptoms like that.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Jiahong
    Jiahong Member Posts: 4 New User
    https://community.acer.com/en/discussion/comment/1153261#Comment_1153261

    it's still there. I also tried using VGA instead of HDMI and the line remains.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Can you see the line during the Acer splash screen when you first turn it on as well?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Jiahong
    Jiahong Member Posts: 4 New User

    no, but it's also not very visible on black or white.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @Jiahong


    It might be a cable issue..  Remove all the cables from monitor.  Press and hold the power button of monitor for 1 min.  Connect all the cables back. Try to turn on the monitor.  Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 


    Please remove the cable between monitor and computer.   Try to connect it back and check.  If possible try to use an alternative cable and check.  


    If the problem persists try to use an alternative power cable and display cable and check.  Try to bypass the surge protector and connect the monitor directly to power outlet.  Try to connect monitor on a different power outlet or surge protector and check.  


    On the monitor – use the control buttons.  There will be an option to reset monitor settings to default.  Try to reset the monitor and check.  


    To isolate the issue, try to use the same monitor to a different computer and check or Try to use an alternative monitor on this computer and check.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Jiahong
    Jiahong Member Posts: 4 New User

    @William_mk2


    It didn't work. I think that the monitor is still under warranty. Should I just replace it?

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓

    Yes, it is sounding more and more like a hardware issue, so go ahead and starts a warranty repair ticket with Acer support.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Categories