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How to a reinstall a camera driver?

SerenavdmSerenavdm Member Posts: 1 Newbie

Had to uninstall as part of trouble shooting as the laptop couldn't locate the camera- but can't find a safe way to reinstall and not showing when I enter my serial number

FAQ & Answers

  • William_mk2William_mk2 Ally Posts: 3,138

    @Serenavdm


    Type camera on search

    click on camera on top

    check whether it opens the camera. Check whether it is looking good.


    If it is not working properly..


    Try windows x 

    go to device manager 

    expand camera

    right click on camera - uninstall 

    Restart the computer

    It will automatically install the driver. 


    It should work fine.. 


    If you are not able to find the camera on device manager - click on view hidden devices on top - It will show you the camera

    expand camera

    right click on camera - uninstall 

    Restart the computer

    It will automatically install the driver. 


    If it is still not working 

    Uninstall the camera from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    If you are not able to find the camera driver

    Install the chipset, i/o serial driver, card reader 


    If you are not able to find the camera driver, try to install the serial i/0 , card reader and chipset driver.


    It should work fine.


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 


    If it is still not working after reinstalling windows then you have to purchase a external usb web camera connect it to usb port and use it.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billseybillsey ACE Posts: 26,183 Trailblazer

    Typically that is caused by a problem with the underlying USB port that connects the camera to the motherboard. Sometimes a restart will fix it, sometimes doing Windows Updates fixes it, sometimes it's fixed by reinstalling the USB host drivers and sometimes it fixes itself via magic. I think it's a bug Microsoft introduced in the HAL quite some time ago that only shows up occasionally, but haven't been able to pin it down closer. It seems to affect most newer systems, not just Acer, and can present as camera problems, Bluetooth problems, WiFi problems, etc..

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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