Can't get fingerprint reader to work with Windows Hello Fingerprint on TravelMate on Windows 10 N16P

Heli_Guy
Heli_Guy Member Posts: 4 New User
edited October 2022 in TravelMate and Extensa

Hello,

I have a work Acer TravelMate | P laptop Model No: N16P7

When I try to use Windows Hello Fingerprint, I get the following error: "Something went wrong. Try again later.", see attached screenshot.

On Windows 10.

I did manage to configure Windows Hello PIN.

In device manager, EgisTec Touch Fingerprint Sensor driver seems to be installed with no issues. I downloaded it from https://www.acer.com/us-en/support?search=NXVDKAA00982202F197200;NX.VDKAA.009;TMP449-M&filter=global_download

I tried deleting the EgisTec Touch Fingerprint Sensor driver, rebotting, then reinstalling it, rebotting, but this doesn't help.

Any suggestions on how to fix this would be greatly appreciated.


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