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0x80072F8F windows store error/windows update

Scotia1877Scotia1877 Member Posts: 5 New User

Good afternoon,

can anyone help with this, I cant download anything games or updates. i cant download from a website and so on but i cant update anything on windows.

i've tried resetting the store and clearing the cache, i've disabled the firewalls, its a brand new laptop

thanks

FAQ & Answers

  • billseybillsey ACE Posts: 25,419 Trailblazer

    What computer model do you have? The full model number should be on the same sticker as your SN. Which OS are you running? Does everything else work? Are you signed in using a Microsoft account or only a local login?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Scotia1877Scotia1877 Member Posts: 5 New User

    Hi billsey

    Model is n20c1, it's windows 10, everything else seems fine and I'm using a Microsoft account.


    Cheers

  • William_mk2William_mk2 Ally Posts: 2,821

    @Scotia1877


    Please check whether the internet connection is working good in your place. Please check whether you can access the internet on all other devices


    If the internet is working fine on other devices try the following steps given below


    Sometimes a simple system restore will fix the issue.. 


    Try windows x

    click on power shell admin or command prompt admin 

    type rstrui

    chose an earlier date on which your computer was working fine  

    click on next, finish, yes

    It will restore your computer to an earlier date 

    if you get an message - system restore not completed - click on close 

    It will show you all the icons..

    Try and check whether it is working now ..

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Scotia1877Scotia1877 Member Posts: 5 New User

    It's only 5days old I don't really have an earlier date to restore to. It's been like this from day one.

    Internet is fine. On phones and for watching tv .

  • William_mk2William_mk2 Ally Posts: 2,821

    @Scotia1877


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Scotia1877Scotia1877 Member Posts: 5 New User

    thanks guys looks like my internet is faulty, it was giving a connection during the week but crashed today so say i set up my hotspot and everything came to life currently gone thru 3gb of data and counting

  • billseybillsey ACE Posts: 25,419 Trailblazer

    We don't have a cross reference from the N20C1 number to an actual model number. I think yours is one of the AN515-55 SKUs, but you would really have to look at that sticker to get the full model. Try to verify the internet problem was your router rather than the Nitro as soon as possible, so you can get the unit swapped out if there is an intermittent issue with the WiFi.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Scotia1877Scotia1877 Member Posts: 5 New User

    Thanks, I've been in contact with my internet supplier.


    As I said I logged on via my mobiles hotspot and everything downloaded.

    I'm pretty certain it's been the router.

    But I will check once that's been sorted and come back to then.


    Again thank you for your help

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