Nitro Not charging/deadNitro 5 model AN515-57

Elirbs
Elirbs Member Posts: 1 New User
edited September 2022 in Nitro Gaming

Hello!

I have a Nitro 5 model AN515-57 that I bought new from acer last febreuary.

the other day, the computer shut down, and now doesnt charge or turn back on. When plugged in the LED doesnt turn on showing it’s charging.

ive tried doing a power flood (I think thats what it’s called that or a power drain) by holding the power button for a minute, then waiting then plugging the laptop back in and waiting for it to charge but it shows no signs of life. I really have no idea what to try next, and my uni course starts next week where I have a comp sci module 😬

any help would be appreciated, I’ve tried to reach acer customer support but the phone lines are constantly shut, and I need to try to email them.








( Edited the title to add the model name )

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer

    >>>When plugged in the LED doesnt turn on showing it’s charging.>>>

    Check charger plug's voltage between it's center hole contact and outer barrel contact with a multimeter. Must be at least 19volts DC.

    Jack E/NJ

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @Elirbs


    Make sure that you have the charger pushed all the way into the charging port in order for the charger to make contact with the port.


    Hope it will help you in some way.