Arrow keys performing the wrong functions? Spin SP513-54N

emilyo

The arrow keys on my keyboard (as well as the Pause br., Insert, and Delete keys) are performing the wrong functions. I have checked my language settings, reinstalled the keyboard drivers, restarted the computer multiple times, and run a Malwarebytes scan. The keys in question, and the functions they are performing, are as follows:

Pause Br. - Insert

Insert - Delete

Delete - Home (which is weird, seeing as I don't even have a designated "home" key)

Pg up - Page down

Pg dn - Left arrow

Up arrow - Down arrow

Left arrow - Up arrow

Down arrow - Right arrow

Right arrow - 7 (note that the actual 7 key is functioning perfectly normal)

All other keys are working as normal, per my own observation and a keyboard tester site. The issue began when I opened my computer from sleep, after carrying it around all day for classes. The keys were working normally this morning as I was using them to play a game, and I cannot think of anything that would have changed in the software or hardware since then unless heat could have been a factor. What could be the problem? And how can I fix it?

Balatekie

Hello!!

@emilyo,

As per your description the keyboard keys were working fine earlier and suddenly issue started. As we could not pin point the exact root cause, I recommend you to try "PC Refresh".

This process would put all PC settings to default. It will NOT affect your personal data. However, it will remove programs, software, Games that you downloaded and installed in to this PC. Follow below steps to initiate it.

1. Shutdown the computer completely.
2. Turn on the computer and press the Alt and F10 keys at the same time when the Acer logo appears on the screen.
3. You should see a message that says "Please Wait" and your computer will boot to a blue screen that says "Choose an option."
4. Select Troubleshoot.
5. Click Reset this PC.
6. Pick a recovery option: Keep my files 
7. Next it will prompt tp select either Cloud Download or Local Reinstall.
8. In that Select Local Reinstall.
9. Click Reset and wait for process to complete.

Hope this helps.

Regards,

Balatekie

billsey

Something has changed the key mapping. That's usually caused by switching languages, but could just be corrupted data. The Refresh suggested will likely fix it, but it's kind of a 'hit it with a hammer' method. Try first switching keymaps to a different language and then back again or running SFC to replace corrupted settings.