AN515-57-5700 ram upgrade caused black screen

DarthRaiderXD
DarthRaiderXD Member Posts: 1 New User
edited September 2022 in Nitro Gaming

So I bought an Acer nitro 5 model AN515-57-5700 about 2 months ago, it came with 16gb ram and I decided I wanted to upgrade it to 32gb , I order some TEAMGROUP T-Create Classic DDR4 SODIMM 32GB Kit (2 x 16GB) 3200MHz(PC4- 25600) 260 Pin CL22 ram, and when i installed it, i got to a black screen, so i assumed the ram was dead, so i tried 1 ram stick and screen worked, then tried the other ram stick and it also worked. so now i was confused so i tried switching the ram around to see if it'll work but no luck still black screen, so then i tried to put the original ram back and it worked. so now I'm stuck on what I can do to get this new ram to work with my laptop.

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    edited September 2022

    >>>TEAMGROUP T-Create Classic DDR4 SODIMM 32GB Kit (2 x 16GB) 3200MHz(PC4- 25600) 260 Pin CL22 ram>>>


    Probably just not a well-matched nominal 3200MHz frequency pair. For example, if one runs closer to 3100MHz while the other 3200MHz, the difference might be enough to cause this issue. You might want to check each module's actual speed by itself with CPUz & TaskManager to see if there's a significant difference between the two.

    PS: With both modules installed, turn the machine on and immediately tap F2 to try to enter the BIOS menu screen. If it appears, press F10 to save settings and exit to see if Windows will boot properly with the full 32GB installed.

    Jack E/NJ

  • I also advise first disconnecting the lithium battery before connecting the two rams. Then turn on the computer. Even if the black screen remains, do not turn off the computer. Sometimes the system takes time to recognize the pair of rams.

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