We frequently lose internet signal due to loose fitting ethernet port. We've replaced cable a couple times with same result.
Is there a particular style of RJ45 connector that fits snugly? The new ones we replaced the cable with were both similar in size and shape with the little plastic clip that for some reason does not engage on this laptop. I have wedged it in place with a matchstick and this works OK until someone bumps the cable. (see photo)
Without the matchstick the cable must sit just right in order to have a connection; the slightest disturbance loses internet connection.
Thank you for your kind assistance .