Low battery when plugged in a515-51g-51v5

Hvylarn
Hvylarn Member Posts: 11

Tinkerer

edited September 2022 in Aspire Laptops

Hi,

In the last few weeks, my Acer aspire 5 a515-51g-51v5 shuts down when it's plugged into the charger. The battery level gets from 100% to 0 in a bit then it shuts down. Lights start to blink and I need to plug out the charger to turn it on again. It happens mostly when I'm gaming.

Don't know if the batterie is dying or something else.. I've checked the charger, and changed the extension cord.

Anyone has any ideas what seems to be a problem?


[Thread was edited to add model name to the title]

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Download hwinfo and have a look at the wear level of your battery at the left side of the smart battery menu.

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    hi, thanks for the answer.

    atm working fine.. here is the report of battery status


  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    edited September 2022

    The wear level of your battery is 75,8%. That means that your battery is depleted. I suggest to renew the battery.

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    thanks for clearing it up.

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    hello again.. so i bought a new battery, and installed it correctly. but my laptop can't boot without a charger. when i plug it out, it just shuts down like there is no battery. light is blinking red constantly when it's plugged and when windows is on it says that the battery level is 100%


    this is the status of the battery: https://prnt.sc/_wMYOcJDiTI7


    any ideas what is wrong?

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Did you charge the battery until the charging light turns to blue?

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    it's not charging... battery light is just blinking red. i tried with drivers, resetting bios settings, but still nothing

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    edited September 2022

    when i unplug the charger it shuts down immediately. don't know if i need to leave it for a while to battery forms or something?

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Do you have a multimeter to check the voltage between the 2 pins of the charging plug? Should be around 15V.

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    i can try that tomorrow at work..

  • Can you check battery wear with hwinfo64?

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  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    I've already did.. https://prnt.sc/_wMYOcJDiTI7

  • Hvylarn
    Hvylarn Member Posts: 11

    Tinkerer

    It's 19V and it also says on charger it suppose to be 19V.

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    edited September 2022

    Then I suspect a problem with the charging electronics. Contact Acer support for your country to get it fixed.

    https://www.acer.com/worldwide/support/